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Returns Policy

Please choose carefully. We want to make sure you are confident and happy with your purchase, so please make enquiries before purchasing.

We do not accept returns unless the item is faulty. If you are in any doubt about the colours, style or suitability please email us your enquiry prior to ordering.

Please inspect your items when you receive them.  If an item is defective or faulty a claim must be made by email or telephone within 5 days of receipt of the item.  Returns will not be accepted on any damaged, altered item, if it doesn't arrive in time for a particular date or if you simply change your mind. 

Returned Items must be unused. Defective items will only be replaced for identical items. 

If you feel that you are entitled to a refund or exchange, please contact us by email sweetpeafascinators@gmail.com. Please allow up to 4 days for a reply. 

We strongly recommend that you send the item back to us using registered post or a trackable courier, as we will not be held responsible for items that are lost in transit.  Please note that shipping charges on delivery and the return will not be refunded unless the item is found to be faulty.  Please allow up to 7 days for the refund to be processed.  

Please do not return items without prior authorisation or approval as they will not be accepted. 

COLOUR VARIATIONS

Please understand that colours may vary between computer screens. The colours on the website are represented as best as possible but we cannot be held responsible for wrong choices or colours variances between computer screens. 

 

 

 

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