At Sweetpea Finery, we want to make sure you have an amazing online shopping experience.
All full-priced and uncustomised items can be returns for an Online Credit Note (gift card) within 7 days of receiving your parcel. In line with Australian Consumer Law, we will refund, replace or repair faulty items.
In order to receive an Online Credit Note, your return item must meet the following conditions:
- The return parcel is sent back within 7 days of receiving your parcel
- must be new and unworn with all original tags attached
- must not be purchased on sale
- must not have make-up marks
Simply follow these instructions to make a return -
- Download, print and fill in the returns form
- Return your item/s to the address below with a copy of the completed returns form -
Unit 1, 58 Comport Street
Portsmith QLD 4870
- And voila! We will process your return within 2-4 business days once it reaches our HQ. Please keep a copy of your return tracking number as we cannot be responsible for any lost returns.
- You must included our Returns Form (downloadable from the website)
- We will inspect all return items upond receipt, any that fail to comply with the above will be sent back.
- The cost of return shipping is at the customer's expense - we will not refund or add credit or the cost of return postage unless the item is faulty or the wrong item was sent
- Returns will not be accepted on any item that has been customised.
- Please keep a copy of the return tracking number and once this reaches HQ, you will receive an email within 7 days with instructions on how to use your credit note.
Every effort is made to accurately display the colour of our items online, but as computer monitors may vary, your monitor may display a slightly darker or lighter colour.